Does Saying “I’m Sorry” Help or Hurt You?
There was a time when physicians wouldn’t hesitate to explain why a bad outcome occurred and offer an apology to the patient or patient’s family.
There was a time when physicians wouldn’t hesitate to explain why a bad outcome occurred and offer an apology to the patient or patient’s family.
“The guiding principle in building the new facility was to put the patient’s needs squarely in the center of the process,”— Joseph Flynn, D.O., MPH
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